Our vision and HEART values

Our vision

We want to provide excellent care in the right setting.

Our HEART values

Our vision is driven by our HEART values, which were developed with our staff.

Honesty

We are open and honest in everything we do.

  • We want you to say: “I feel staff are open and upfront therefore I trust them”
  • We want our staff to say: “I speak up and feel comfortable admitting if I don’t understand something or I’ve made a mistake”

Equality

We value all people equally and treat them fairly, whilst recognising their individuality.

  • We want you to say: “I feel that I am seen as a person and treated fairly”
  • We want our staff to say: “I feel that I am listened to and that my views matter”

Accountability

We will provide excellent care and ensure the safety and wellbeing of all patients.

  • We want you to say: “I feel comfortable that staff will do their best for me”
  • We want our staff to say: “I take pride in the work I do and take responsibility for making a difference everyday”

Respect

We treat everybody the way we would like to be treated.

  • We want you to say: “I feel comfortable that staff have regard for my feelings and wellbeing”
  • We want our staff to say: “I value every person as an individual and I feel valued"

Teamwork

We work together to make improvements, delivering consistent high quality, safe care.

  • We want you to say: “I feel confident with the care I receive from a team of healthcare professionals”
  • We want our staff to say: “I support my colleagues and feel engaged in our organization"

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