Tell us about your care

We really want to hear your views about your care. Good, bad, or in between, your experience helps us improve the way we care for our community. Remember, anything you tell us will not affect your ongoing care.

We've worked with some of our patients with learning disabilities to make this information available in easy read.

We love hearing when we’ve made a difference. Compliments put a spring in our step and help us do more of the things that make you happy.

• Take our Friends and family test
• Rate us on Facebook
• Send an email to our Patient relations team

If you think something isn't quite right, tell us at the earliest opportunity. We find we can fix most concerns quickly if we're told.

1. The first step is to talk to the person in charge of your area or ward. Ask at the reception desk or nursing station.

2. If the person in charge can't help, or if you'd like to talk to someone away from the ward or department, talk to our Patient Advice and Liaison Service.

It's equally important you tell us if you think something has gone wrong. That way, we can make sure we put it right as soon as possible. We can learn a lot from your views, so your feedback can help us reduce the risk of the same thing happening again.

We know that having a baby in neonatal care can be an overwhelming and uncertain time. You know your baby best, and you are an essential part of their care.

You may have questions about the Thirlwall report, your baby's care, or simply want to talk about how you are feeling. 

If you would like to talk about anything raised by the report or ask about your baby's care please speak to your maternity or neonatal team. 

You can also talk to:

• our patient advice and liaison service (PALS)
• our maternity listening service if you have recently given birth
• or find independent support with Bliss, a charity that helps parents and families of premature or sick babies.

We're here to listen and support you.