Help and feedback

Our care navigators can help you:

• answer any questions
• plan your journey to and from Central Middlesex Hospital
• book your free patient transport if you qualify.

Speak to our care navigators

• Call us on 020 8453 2009
• Email us at lnwh-tr.EOCPatientQueries@nhs.net.

If you think something isn’t quite right, tell us as soon as possible. We can fix most issues quickly, if we’re told.

1. The first step is to talk to the person in charge of your area or ward. Ask at the reception desk or nursing station.
2. If the person in charge can’t help, or if you’d like to talk to someone away from the ward or department, talk to our patient advice and liaison service.

Contact our patient advice and liaison service

• Call 020 8869 5118
• Email lnwh-tr.PALS@nhs.net

Tell us about your care

You might be asked to fill in a survey about your joint care just before your surgery, and six months afterwards.

The survey aims to assess the quality of the care you receive and the effectiveness of your surgery.

The questionnaire is part of our national reporting requirements, which helps us to improve our care for other north west Londoners like you: please do take the time to fill in the survey.

Remember: although the second survey is sent after six months, most patients take a year to recover.

• Central Middlesex Hospital: 020 8453 2234
• Chelsea and Westminster Hospital: 0203 315 8404 option 1
• Ealing community: 020 8571 1143
• Ealing Hospital: 020 8967 5487
• Hillingdon Community Adult Rehabilitation team 01895 486127
• Imperial College Healthcare NHS Trust: 0203 312 543
• Northwick Park: Hospital: 020 8869 2229