Our HEART values

By placing quality at our heart, everything we do as an organisation should further our ability to deliver quality.

This includes the people we hire, the skills our employees develop, the behaviours we celebrate, how we think and act, the investments we make, our systems and processes, and our organisational values.

Our vision also encompasses our heart values, which were shaped and developed in 2017 by teammates and patients.

Our values describe how we interact with each other and our patients and underpin everything we do and say to achieve our vision.

We're truthful, we're open, and we speak up.

We will...

• be truthful and learn from our mistakes and take responsibility for our actions
• be impartial and open about the decisions we make and consider its impact on others
• speak up, give feedback, encourage, and support those who do so.

We will not...

• blame others, hide mistakes, and make promises we cannot keep
• withhold information or make decisions in isolation of individuals, teams, or services
• make people fear reprisal, revenge, or mock them for speaking up.

We are proudly an anti-racism and anti-racist organisation. We're kind and caring, we act with fairness, and we're understanding.

We will...

• be friendly, welcoming, polite, approachable and look out for all people
• treat people equally, embrace diversity and difference
• show patience and tolerance of others’ views.

We will not...

• ignore people or be inconsiderate toward others.
• judge, deny equitable access, or show favouritism to others
• be dismissive of others’ views, feelings, stories, or background.

We're professional, we strive for excellence, and we improve.

We will...

• be ethical, a role model, responsible for our attitude and behaviours
• take ownership for following best practice and going above and beyond 
• be open to receiving feedback, learning and be proactive.

We will not...

• be unprofessional or lack pride in our work
• accept low standards or cut corners, or fail to learn and improve
• put barriers or resistance to new ways of learning and doing things.

We're attentive and helpful, we're appreciative, and we act with empathy

We will...

• act with compassion and be helpful and attentive to the needs of others, 
• recognise people’s strengths, say thank you and celebrate success, empower, and bring out the best in others
• put ourselves in other peoples’ shoes with compassion.

We will not...

• ignore people’s needs, be abrupt, rude, shout, or bullying.
• criticise or make judgements or assumptions
• take people and their efforts for granted.

We involve others, we support our colleagues, and we set clear goals.

We will...

• include others, collaborate, and work as a team
• have a helpful approach to how we work with each other
• understand and set clear goals and objectives at every level.

We will not...

• make decisions in isolation and fail to communicate with other teams and services
• ignore requests for help or create distrust through lack of support to others 
• leave people unclear about expectations, goals, and objectives.