Freedom of Information (FOI)

The Freedom of Information Act (2010) allows anyone to request access to information that we hold.

Once we receive a request, we have 20 working days to respond, unless an exemption applies.

Finding information about our organisation

We publish lots of information, so before you submit a request, check to see if the information you're looking for is in our publication scheme, or if a recent request has already been anwered in our disclosure log.

Charges

Usually, we will provide information free-of-charge. However, depending on the complexity of information, or the time it takes us to gather the information, you may be charged a fee. We calculate the costs in line with Appropriate Limit and Fees Regulations 2004.

If we think it will take longer than 18 hours of work time (at a rate of £25 per hour - £450), we may turn down your request.

Of course, we’ll let you know as soon as possible if there’s a fee attached to your request. You can either amend your request, or stop the request.

Exemptions

Certain information is exempt from disclosure, including:

  • information covered by the Data Protection Act (2018), including personal information such as employee or medical records (you can make a subject access request instead)
  • information that may cause harm
  • information that is commercially sensitive or has been provided in confidence
  • information that is scheduled to be published at a later date

Requesting information about our organisation

If you’ve searched our disclosure log and publication scheme, and you haven’t been able to find the information you’re looking for, you can submit a request.

FOI officer
London North West Healthcare NHS Trust
Northwick Park Hospital, P Block, Watford Road
Harrow
HA1 3UJ

You cannot request access to your medical records through this route.

Appealing a decision

If we refuse to give you information that you think you’re entitled to, your first step is to write to our Chief Executive. Remember to include your original request.

Chief Executive’s Office
Northwick Park Hospital
Watford Road
Harrow
Middlesex
HA1 3UJ

If our Chief Executive rejects your request, you can appeal to the Information Commissioner’s Office (ICO).

Write to:

Information Commissioner
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

Or call 01625 545 700.

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