View your records online

View recent test results, letters, discharge summaries, and appointment dates on your computer, phone, or tablet with Care information exchange.

Care information exchange is powered by Patients Know Best.

With Care information exchange, you can see your recent health information online, which may include:

• blood test results
• x-rays and scan results
• letters and discharge summaries
• past and future appointment dates and times

You’ll also see information from other healthcare providers in north west London, if you use them:

• Chelsea and Westminster Hospital NHS Foundation Trust
• The Hillingdon Hospitals NHS Foundation Trust
• Imperial College Healthcare NHS Trust
• West Middlesex Hospital.

To access Care information exchange, you’ll need an NHS login.

You may already have an NHS login if you use certain online GP services, or if you registered to access your Covid vaccination history.

Get your NHS login

If you don’t have an NHS login, register via nhs.uk. You will need:

• an email address
• a mobile number
• a way to prove your identity (find out what’s accepted at nhs.uk).

Sign up to Care information exchange

Once you’ve created your NHS login, you can sign in to Care information exchange and start accessing your medical records online.

Once you’ve connected your NHS login with your Care information exchange account, you can also access your information via the NHS app.

Children and young people can also sign up to Care information exchange and parents and guardians can register on their children’s behalf.

You may receive an invite to Care information exchange by text or email after you see us next.

Your invite will include a link to register for Care information exchange via PatientsKnowBest.com.

Only you and your clinicians have access to your data, and they will only use your information for direct care and treatment.

You can choose to share your information with your family and careers, and other healthcare professionals like your GP, if you wish.

If you don’t want to access your information online, email the Care information exchange team.

You records will still be available via Care information exchange so our healthcare professionals can use your information for direct care and treatment.

We cannot give you access to information that:

• has been provided about you by someone else if they haven’t given permission for you to see it
• relates to criminal offences
• is used to detect or prevent crime
• could cause physical or emotional harm to you or someone else.

Remember, accessing information that you are not entitled to is a criminal offence.