Important information about your care

If you come to us for treatment, tests, or procedures, there are certain things you need to know.

We’ll explain everything to you when we see you – but if you don’t understand something, just ask. We’re always happy to answer your questions.

Some things are to do with your care

  1. Giving your consent

    We will ask for your consent before you have any treatment, test, or examination. We’ll always explain to you what’s going to happen, and give you the choice to go ahead.
  2. Chaperones

    A chaperone is another healthcare professional who can observe your physical or intimate examination.
  3. Overseas visitors

    NHS services are not free for everyone or every treatment. If you’re visiting us from another country and you use our services, you may have to pay for your care.

While other things are to do with your rights

  1. Referral to treatment

    The NHS constitution outlines your right to safe care, provided by someone you can trust, and within an acceptable time.
  2. Single sex accommodation

    We are compliant with the government’s requirement to eliminate mixed-sex accommodation.
  3. Your medical records

    You have the legal right to see the information we hold about you. You can also request access to see a deceased person’s information we hold, if you have a legal right to do so.
  4. Privacy policy

    We take your confidentiality and privacy rights very seriously. This notice explains how we collect, process, transfer and store your personal information and forms part of our duty of accountability and transparency under GDPR