How to send us photos or videos of your body

We may ask you to send us a photo or video of your body or a part of your body.

The photos or videos you send us will help us to check your condition or diagnose illnesses.

We may ask you to send a photo or video before your next appointment, or at any time during your care.

Or we may take photos or video of you while you’re in hospital.

We use an app called IslaCare.co.uk. With Isla Care you can send your photos or videos to us safely and securely.

You’ll get a text message from LNWH NHS asking you to send a photo or video of your body or a part of your body.

The text message will include a link to the Isla Care website.

The link will look like https://isla.care/, with numbers and letters after the slash.

Isla Care securely sends your photos or videos to us. Before you take a photo or video, please read Isla Care's privacy policy.

You can upload photos or videos from:

• your phone’s internet browser
• your camera roll.

Photos or videos are sent to your care record in our electronic patient record.

They can be seen by the doctor, nurse, or therapist who asked for your photo or videos.

Your healthcare professional may also share your photos or videos with other specialists for:

• another referral
• a second opinion.

If you ever feel uncomfortable about the types of photos or videos we have asked for, please speak to us. Our number is on your appointment letter.

You can opt out if you decide you don’t want to send photos or videos through Isla Care.

1. click the link in your text message
2. verify your identity with your date of birth
3. click or tap to say you do not consent.

We may need to take photos or videos of your body, or a part of your body, while you’re in hospital.

We will use a smartphone with Isla to take photos or videos.

Isla stores photos and videos safely and securely until they are saved to your electronic patient record.

The photos or videos are never saved to the smartphone’s camera roll or gallery.

Before taking photos, we will:

• explain everything to you before we start taking photos or videos
• ask you to read the app’s privacy statement: please take your time and ask any questions.

You can ask your doctor, nurse, or therapist to stop at any time if you feel uncomfortable.