Neonatal service

Our neonatal team look after infants who need ongoing medical care.

Telephone number: 020 8869 2902
Location: Level 5,  maternity block,  Northwick Park Hospital,  Harrow , HA1 3UJ
Division: Women's and children's services
General manager: Prabha Greedhun

Our neonatal team look after infants who need ongoing medical care.

We aim to provide you with seamless, high quality care, whether you're being seen by our maternity team, our paediatricians, or by one of our community services.

We have a Level 2 Neonatal Unit, which cares for babies of 27 weeks or more. This includes babies:

• who are premature
• who have difficulty in breathing
• whose mothers might have had complications during their pregnancy.

Our unit includes 8 intensive therapy / high dependency unit cots, 16 special care cots and three transitional care support cots.

Access to our neonatal unit is controlled to keep our patients safe.

Press the doorbell when you get to the door. Please be patient: we’ll try to answer straight away but you may need to wait for an answer.

We allow up to three visitors per patient at any one time.

Parents and siblings

As parents, you’re part of your baby’s care team. You’re welcome on the unit at any time, day, or night.

Your baby’s brothers or sisters are also welcome, but you must be with them at all times.

Other family and friends

Friends and family can visit between 3pm and 7pm.

A parent of the baby must be with you. If a parent isn’t on the ward, we won’t let you in.

Children who are not the baby’s brothers or sisters are not allowed on the unit.

Wash your hands

Washing your hands will help protect your baby from infections.

Wash your hands every time you come into the neonatal unit and before you touch your baby.

Follow the handwashing instructions by the sinks:

• remove your watch, bracelets, and rings (you can keep your wedding ring on)
• roll up your sleeves so you can wash your hands and forearms.

Wash or sanitise your hands whenever you touch your hair, face, bag or purse, or phone. You can use our wipes to sanitise your phone.

Our neonatal team will help to support you and your family if your baby:

• is premature
• has breathing difficulties which mean that they need respiratory support (such as ventilation)
• has jaundice, which means that they might need phototherapy support
• has an infection which needs antibiotic therapy
• has feeding problems, which mean that they might need intravenous therapy support.