Survey shows improvements in A&E
Recent survey results published from the CQC 2020 Urgent and Emergency Care Survey show improvements in our A&E departments at Northwick Park and Ealing hospitals.
It’s good news given the pressures facing Northwick Park as the busiest emergency department in London.
More than 1,000 people completed the Picker Institute survey that asked participants to complete 65 questions ranging from staff friendliness to explaining what medications they were being given and why.
Our five scores included staff helping patients manage pain (93%), clear instruction about the potential side effects of medication (68%), cleanliness (79%) and being told how long they would have to wait for treatment (58%).
Our most improved scores included respecting patient privacy (97%), waiting under an hour in the ambulance before A&E admission (96%) and being told about symptoms to look out for (78%)
All scores were above the average reported at other hospital trusts with LNWH placed in the top 25 out of 122 hospitals in the UK.